Shipping, Return & Refund Policy | Sindhu’s Pickles
Last Updated: November 2025
Thank you for shopping at Sindhu’s Pickles.
We aim to deliver fresh, homemade non-vegetarian pickles and food products safely and on time.
Please read our Shipping, Return, and Refund Policy carefully before placing your order.
1. Shipping Policy
Processing Time
Orders are processed within 2–3 business days after payment confirmation.
We prepare each batch fresh to maintain quality, so minor delays may occur during peak seasons or festivals.
Orders placed on weekends or public holidays will be processed on the next working day.
Shipping Charges
Shipping fees are calculated automatically at checkout based on your order weight and delivery location.
Any applicable delivery charges or offers (like free shipping) will be displayed before you complete payment.
Delivery Time
Estimated delivery time is 3–5 business days after dispatch, depending on your location.
Rural or remote areas may take slightly longer.
We partner with reliable courier services to ensure timely delivery, but delays due to logistics or natural events are beyond our control.
Order Tracking
Once your order is shipped, you will receive an email and/or SMS with your tracking ID and courier details.
You can track your shipment status through the provided link.
2. Return and Replacement Policy
No Returns or Exchanges
Due to the perishable nature of our food products, we do not accept returns or exchanges once an order is delivered.
Please review your order details carefully before confirming your purchase.
Damaged or Incorrect Products
We take the utmost care to package every pickle jar securely.
However, if your order arrives damaged, leaked, or incorrect, please contact us within 24 hours of delivery.
Send the following details to info@sindhuspickles.com:
Your order number
Photos or videos clearly showing the damaged/incorrect items
A brief description of the issue
Our quality team will investigate and, if the issue is verified, we’ll offer a replacement or refund at our discretion.
3. Refund Policy
Refund Eligibility
Refunds are applicable only in the following cases:
Non-delivery of order (verified through courier tracking)
Damaged or incorrect product (after investigation and proof)
We do not issue refunds for:
Customer mistakes in address entry or order confirmation
Dislike of taste, texture, or personal preferences
Products returned without prior communication or approval
Refund Process
Once approved, refunds will be initiated within 5 business days.
The amount will be credited to your original payment method (Razorpay, Paytm, UPI, Card, or Net Banking).
You will receive an email notification once your refund is processed.
4. Cancellation Policy
Orders can be canceled within 6 hours of placing the order by emailing info@sindhuspickles.com.
Once the product is shipped or processed, cancellations are not possible.
If a payment was made and the order is canceled in time, a full refund will be issued within 5 business days.
5. Responsibility & Disclaimer
We ensure hygienic preparation, packaging, and dispatch of all non-veg pickles.
Sindhu’s Pickles is not responsible for delays caused by courier partners, incorrect shipping details, or unforeseen natural events.
Please store pickles as per instructions on the label for best quality and shelf life.
6. Contact Us
If you have any questions regarding shipping, replacement, or refunds, please reach out to us:
Sindhu’s Pickles
📧 Email: info@sindhuspickles.com
📞 Phone: +91 88380 83381
🌐 Website: https://sindhuspickles.com
📍 Location: Tamil Nadu, India
We’re happy to assist you Monday–Saturday, 10 AM – 6 PM.
